LEGAL

Terms of Service

Last updated: 3 November 2026

International families and schools

1. Operator and application

These Terms apply to the Langford Method Website (www.langfordmethod.com) and Learning Platform (app.langfordmethod.com), operated by Langford SpA, Santiago, Chile (we, us, our).

Family subscriptions are governed by these Terms and the displayed checkout terms. Schools may obtain access under a separate signed agreement or accepted quotation. Any agreed school-specific terms take precedence in the event of an inconsistency relating to that school’s purchase.

2. Eligibility and accounts

Only people aged 18 or over may purchase a family subscription. A parent or authorised guardian must manage a child’s family account. A school account must be established by a person authorised to act for the school.

Account holders and authorised school personnel must keep login details secure and ensure information provided is accurate. Access rights must not be shared with unauthorised persons.

3. Programs and learning

Our digital educational programs include Shaka, Bamboo, Boomerang and other programs made available from time to time. Programs and content are intended to support educational practice; individual results vary and no particular learning outcome is guaranteed.

A standard family subscription permits access for up to three children in the subscriber’s family, while the subscription is active. A school’s learner numbers, programs, duration, staff access, price and services are those agreed in its quotation or contract; the three-child family limit does not apply to a school contract unless expressly stated there.

4. Family prices and recurring billing

The advertised family plans are USD $12 per month or USD $89 per year, unless a different price is clearly displayed and agreed at checkout.

Payments are processed by PayPal through our checkout system, systeme.io. By choosing a family plan and authorising payment, you agree to recurring monthly or annual charges at the displayed rate unless you cancel before the next billing date. Checkout displays the amount, frequency, trial terms and first charge date before payment authorisation.

Prices and invoicing for schools are agreed separately; family trial and payment provisions do not apply to schools unless expressly included in their school agreement.

5. Family free trial

Eligible first-time family subscribers receive a 14-day free trial starting when they enrol. Payment details are required to begin the trial, but the first subscription charge is not taken until the trial ends.

If you do not cancel before the trial expires, your chosen family plan begins automatically at the displayed price and renews at the selected billing frequency. If you cancel before the trial ends, no subscription payment is charged. A free trial is ordinarily available once per family.

6. Cancellation and renewals

You may stop future family renewals at any time before the next billing date. Use the subscription cancellation function where available or email contact@langfordmethod.com with your account email and a clear cancellation request. We do not charge a separate cancellation fee.

Cancellation ordinarily stops renewal and leaves paid access available until the end of the current paid period. If we need to verify ownership of the account, we will handle the request reasonably and without unnecessary obstacles.

Schools should follow the term, renewal and termination arrangements set out in their agreed school contract.

7. Refunds

For a change of mind, monthly family subscription payments are generally not refundable once a paid period has begun. For a first annual family subscription charge, we offer a full change-of-mind refund if requested within seven calendar days of that first annual charge. This voluntary annual offer does not apply automatically to annual renewals.

These policies do not exclude or restrict any mandatory consumer rights that apply in your jurisdiction.

To request a refund, describe the issue and provide your account email and relevant payment date to contact@langfordmethod.com.

8. Children and school data

We handle personal information in accordance with our Privacy Policy. Some activities involve spoken responses and speech processing. A school’s authority to contract for the Service does not, by itself, replace any parent or guardian permission required for a child’s optional voice feature.

School administrators must provide student information only where authorised and ensure staff use student information appropriately. School staff may access information only for learners within their authorised responsibilities. Specific handling arrangements can be documented in a school agreement or data schedule.

9. Appropriate use and intellectual property

Content, programs, exercises, videos, resources, logos and trademarks belong to Langford SpA or their respective owners. We grant a limited, non-transferable licence to use the materials for permitted educational purposes during the applicable subscription or school licence term.

Families may use materials for their own subscribed household learning. Schools may use materials for enrolled students and authorised staff to the extent expressly included in their school licence. Neither type of customer may resell, publicly distribute or reproduce substantial protected materials without permission, except where permitted by law.

You must not compromise Platform security, misuse others’ information, bypass access limitations or use the Service unlawfully. We may take proportionate steps to restrict misuse, with notice where reasonably practicable.

10. Changes and availability

We aim to maintain reliable access, but maintenance, upgrades and unforeseen faults can affect availability. We will take reasonable steps to restore significant interruptions.

We may update content and features. We will give reasonable advance notice of material changes to the service or price affecting an existing paid family plan, so the subscriber may cancel before a future renewal. Any change to a school contract will be handled under that contract.

11. Responsibility and liability

To the extent permitted by applicable law, we are not responsible for losses arising solely from a user’s unauthorised misuse of the Service or for losses that could not reasonably have been foreseen from our breach. Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law.

12. Complaints and applicable law

For a service complaint, billing query or dispute, contact contact@langfordmethod.com so we can investigate and seek to resolve it. These Terms are governed by the laws of the Republic of Chile. This does not limit any mandatory consumer rights that apply in your jurisdiction.

13. Updates and contact

We may update these Terms for genuine operational, legal, safety or technical reasons. Material changes affecting existing family subscriptions will be communicated in advance where reasonably practicable.

Contact: Langford SpA, Santiago, Chile, contact@langfordmethod.com.