LEGAL

Privacy Policy

Last updated: 3 November 2026

Langford Method — International

1. Who we are

This Privacy Policy explains how Langford SpA (we, us, our) collects, uses, stores and protects personal information in connection with:

• Website: www.langfordmethod.com
• Learning Platform: app.langfordmethod.com

Together, these are referred to as the Service.

Langford SpA is a company based in Santiago, Chile, providing educational programs to families and schools internationally.

For privacy enquiries, please contact:

Email: contact@langfordmethod.com

2. Who this Privacy Policy covers

This Policy applies to:

• Visitors to our Website and Learning Platform.
• Parents, carers and other adult account holders.
• Families purchasing or trialling our programs.
• Schools, teachers and authorised school representatives.
• Children and students using our educational programs.
• People completing our online quizzes or submitting enquiry forms.
• People who subscribe to our email communications.

3. The information we collect

We collect personal information that is reasonably necessary to operate, administer and improve our educational services. The information collected depends on how you interact with the Service.

3.1 Family customers

When you register, purchase a subscription or use our programs, we may collect:

• Account holder’s name and email address.
• Account registration and sign-in information.
• Information associated with Google sign-in, where selected.
• Subscription plan and billing information.
• Free-trial, renewal and cancellation status.
• Customer enquiries, correspondence and support records.

Payments are processed using third-party payment providers, including PayPal. We do not ordinarily receive or store complete payment card numbers.

3.2 Schools and educational institutions

For schools using our programs, we may collect:

• School name and contact information.
• Names and professional contact details of authorised staff.
• Contractual and billing information.
• Class, cohort and student enrolment information.
• Learning information required to administer the agreed educational services.
• Records of communications and technical support requests.

3.3 Children and learners

Our Learning Platform may collect and process information associated with a child’s learning profile, including:

• Information entered into the learner’s profile.
• Enrolled educational programs.
• Learning activities and completed exercises.
• Responses to educational questions.
• Assessments and learning progress.
• Records required to display performance and progress to authorised adults.

Some activities may process voice or audio information to support pronunciation and language-learning exercises.

Where speech-recognition technology is used, relevant audio or speech information may be transmitted to an external technology provider, such as Google, for processing.

The handling and retention of audio information depend on the specific activity and the provider’s technical configuration.

3.4 Online quiz participants and email subscriptions

When you complete the Family Habits Quiz on our Website, your answers are processed within your browser to calculate and display personalised suggestions.

We do not store your individual quiz answers or send them to systeme.io. Your quiz results are displayed on the Website and are not sent by email.

After completing the quiz, you may choose to subscribe to Langford Method’s email communications by providing your email address and confirming your consent.

Subscribers may receive practical family learning tips, program updates and occasional promotional offers.

Subscribing is voluntary and is not required to view your quiz results.

Email addresses provided through the subscription form are stored and managed through systeme.io. We use this information to administer subscriptions and send the communications described above.

You may unsubscribe at any time using the unsubscribe link provided in our marketing emails.

3.5 Website and Platform usage

When you visit or use our Website or Learning Platform, certain technical information may be collected automatically, including:

• IP address.
• Browser and device information.
• Operating system.
• Website usage and navigation information.
• Technical logs.
• Cookies and similar technologies.
• Information required to maintain security and functionality.

Where analytics technologies are enabled, we may also collect information about how visitors interact with the Service.

3.6 Sensitive information

We ask users not to provide unnecessary sensitive information, including medical, diagnostic or disability-related information, through general contact forms.

Where information about a learner’s additional needs is necessary to provide educational support, we seek to handle it carefully and restrict access to authorised personnel.

Where required by applicable law, we will obtain appropriate consent before collecting sensitive information.

3.7 Free Activities participants

When you provide your email address to access our free educational activities and downloads, we collect and store your email address through systeme.io to administer access to these resources.

Providing your email address for this purpose does not automatically subscribe you to marketing communications.

If we offer an optional marketing subscription, you may choose to receive learning tips, program updates and occasional offers from Langford Method by providing separate consent.

Our Website also uses browser storage to remember that you have unlocked the downloads, allowing you to access them again from the same browser and device without re-entering your email address.

4. How we use personal information

We collect and use personal information to:

• Create, maintain and administer user accounts.
• Provide access to educational programs.
• Deliver learning activities and assessments.
• Display learning progress to authorised users.
• Manage school enrolments and educational deployments.
• Process subscriptions, payments and renewals.
• Provide technical and customer support.
• Respond to enquiries and requests.
• Maintain the security and functionality of the Service.
• Meet applicable legal, accounting and regulatory obligations.
• Improve our services using information we are permitted to process for that purpose.

4.1 Service communications

We may send emails necessary to provide and administer the Service, including:

• Account registration confirmations.
• Subscription and payment information.
• Invoices and receipts.
• Password and security notifications.
• Important operational or service updates.
• Responses to customer enquiries.

These communications are separate from optional promotional emails.

4.2 Quiz participation and email subscriptions

When you complete the Family Habits Quiz, your personalised suggestions are displayed on the Website. You do not need to provide an email address to view them.

Completing the quiz does not automatically subscribe you to marketing communications. If you choose to subscribe through the form on the quiz page, we use your email address to send you the communications you have agreed to receive.

4.3 Marketing communications

We send promotional electronic communications where you have given express consent.

Our marketing emails may include:

• Learning and educational tips.
• Advice about developing positive learning habits.
• Information about Langford Method programs.
• New program announcements.
• Occasional promotional offers.

You may withdraw your marketing consent at any time using the unsubscribe link provided in our marketing emails.

Unsubscribing from promotional emails does not prevent you from receiving communications necessary to administer an existing account or provide a service you have requested.

We do not sell children’s personal information.

5. Families, schools and children’s privacy

Protecting children’s personal information is particularly important to Langford Method.

Our educational programs are designed for use by children under the supervision or authority of parents, carers, teachers or other responsible adults.

5.1 Family accounts

Family subscriptions must be registered and managed by an adult who has appropriate authority to enrol the child and make decisions about the child’s use of the Service.

Parents and carers are responsible for supervising their children’s use of the Learning Platform according to their age and needs.

5.2 School accounts

Where our programs are provided through schools, the relevant school and Langford Method will establish appropriate arrangements concerning:

• The collection and provision of student information.
• Access to student learning records.
• Staff permissions and account administration.
• Notices provided to families.
• Any required parent or guardian permissions.
• Appropriate handling of student information.

A school’s purchase or subscription does not automatically establish parental consent for optional voice recording or other activities that require separate consent.

5.3 Children’s voice information

Certain educational activities may use speech-recognition technology to assess or support pronunciation.

Where consent is required for a child’s audio processing, the relevant activity must not be enabled until appropriate consent has been obtained.

Parents, carers or authorised school representatives may contact us with questions about these activities or to request withdrawal of consent for optional audio processing.

Withdrawal of consent may affect the availability of certain learning features.

5.4 Marketing involving children

We do not use children’s individual learning profiles, assessment responses or progress records for direct marketing to children.

Our promotional communications are directed to adult account holders, parents, carers and authorised school representatives.

5.5 Voice recordings in Boomerang activities

Some Boomerang activities ask children to say their answers out loud. We record these answers and keep the recording with the child’s activity so it can be played back.

To check a spoken answer, we send the audio to Google’s speech-to-text service. The text that comes back is stored as part of the child’s progress.

On family accounts, voice recording is only available after a parent or carer has given consent. You can turn this consent off at any time in Account settings. While it is off, Boomerang programs are closed, except Boomerang Letters and Boomerang Letras. Turning it off does not delete recordings already made.

When a family’s subscription ends and access stops, we delete the children’s voice recordings. The transcribed text stays as part of their progress. Copies held in our backups are removed within about 30 days.

The Account settings option and the automatic deletion apply to family accounts. School accounts are covered in section 5.2.

6. How we share personal information

We may provide access to personal information to trusted service providers and business partners where reasonably necessary to operate the Service.

These may include:

systeme.io — Used for Website operations, online forms, checkout functions, subscription administration and email communications.

PayPal — Used for secure payment processing and related financial transactions.

Hostinger International Limited — Used for hosting and supporting the technical infrastructure of our Learning Platform.

Google services — May be used for account authentication and speech-recognition functionality, depending on the features selected.

6.1 Schools and authorised users

Where a school uses our Service, authorised school representatives may access relevant student information, learning records and progress reports according to the permissions established for that school.

6.2 Other disclosures

We may also disclose information:

• To professional advisers where reasonably necessary.
• To regulatory authorities where required by law.
• To protect the security, rights or lawful interests of our users and business where permitted by law.

We seek to limit access to the information reasonably necessary for each purpose.

We do not sell children’s personal information to third parties.

7. International data handling

Langford Method uses international technology providers and business partners. As a result, some personal information may be stored, accessed or processed in various countries.

7.1 United States

Our Learning Platform is hosted on infrastructure currently configured in the United States through Hostinger International Limited.

7.2 Chile

Langford SpA is based in Chile. Personnel located in Chile manage Platform operations, maintenance, technical support and educational content.

7.3 Other international providers

Other technology providers, including systeme.io, PayPal and Google, may store or process information in various countries. The countries involved depend on the specific provider, service and technical configuration.

7.4 Protection of information

We take reasonable steps to address privacy risks associated with international data handling, including reviewing service-provider arrangements, security practices and access controls.

International service providers may also be subject to privacy and data protection laws in the countries where they operate.

8. Retention and deletion of personal information

We retain personal information for as long as reasonably necessary to:

• Provide and administer the Service.
• Maintain active family and school accounts.
• Support learning activities and progress reporting.
• Respond to enquiries and resolve disputes.
• Maintain appropriate business and accounting records.
• Comply with applicable legal obligations.
• Maintain security and prevent misuse.

8.1 Family and school records

Learning records may be retained while a family or school account remains active and for an appropriate period afterwards, depending on contractual arrangements, operational needs and applicable legal requirements.

8.2 Quiz and marketing information

Email addresses collected through our subscription forms may be retained for as long as reasonably necessary to manage subscriptions, maintain consent and unsubscribe records, and comply with applicable legal obligations.

Where you unsubscribe from marketing emails, we stop sending promotional communications and may retain limited information necessary to:

• Record your unsubscribe preference.
• Prevent further unwanted marketing.
• Maintain relevant consent and compliance records.

8.3 Voice and audio information

See section 5.5.

8.4 Deletion requests

You may request access to, correction of or, where applicable, deletion of your personal information by contacting us.

We will assess your request and explain any operational or legal limitations.

Where personal information is no longer required, we take reasonable steps to delete or de-identify it, subject to applicable retention obligations and technical limitations, including backup systems.

9. Security and data incidents

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

These measures may include:

• Access restrictions for authorised personnel.
• Account authentication and access controls.
• Use of established technology and hosting providers.
• Technical and organisational security measures appropriate to the information handled.
• Review and investigation of suspected security incidents.

Although we take reasonable precautions, no internet-based service or electronic storage system can guarantee absolute security.

If we become aware of a suspected data breach, we will investigate the circumstances and take appropriate steps, including notifying affected individuals and relevant authorities where required by applicable law.

10. Access, correction and privacy complaints

You may contact us to request:

• Access to personal information we hold about you.
• Correction of inaccurate or outdated information.
• Deletion of personal information, where applicable.
• Information about how your personal information is handled.
• Assistance with a privacy-related concern or complaint.

Parents and carers may make requests regarding a child they are authorised to represent.

Where a student is enrolled through a school, we may need to coordinate requests with the school while protecting the student’s privacy.

10.1 How to make a request

Email: contact@langfordmethod.com

Please use the subject line: Privacy Request or Privacy Complaint

We may take reasonable steps to verify your identity and authority before processing a request.

We aim to respond within 30 days. If additional time is required, we will explain the reason.

10.2 Privacy complaints

If you believe we have mishandled your personal information, please contact us so that we can investigate and respond.

11. Cookies, analytics and email marketing

11.1 Cookies and similar technologies

Our Website and Learning Platform may use cookies and similar technologies for:

• Website functionality.
• User authentication and login.
• Security.
• Remembering relevant user preferences.
• Website performance and analytics, where enabled.

You can manage or block many cookies through your browser settings. Disabling essential cookies may affect the operation of certain features.

Where additional analytics or marketing technologies are used, we seek to provide appropriate information about their purposes and comply with applicable privacy requirements.

Our Free Activities page uses browser storage to remember when you have unlocked the free downloads. This allows you to access the activities again using the same browser and device without re-entering your email address. This information is used to maintain access to the downloads and is not used for advertising or cross-site tracking.

Our Website may load fonts, including Roboto, from Google Fonts. When these fonts are loaded, your browser connects to Google’s servers and may transmit technical information, including your IP address, to deliver the font files.

11.2 Email marketing

We use systeme.io to manage email subscriptions and send marketing communications to people who have consented to receive them.

These communications may include practical learning tips, educational information, program updates and occasional promotional offers from Langford Method.

Visitors may subscribe through designated forms on our Website. Where a consent checkbox is used, it is unticked by default and must be actively selected before subscribing.

Our marketing emails identify Langford Method as the sender and provide valid contact details and an accessible unsubscribe mechanism.

We action unsubscribe requests promptly.

You may unsubscribe from Langford Method marketing communications at any time using the link provided in our emails.

11.3 Consent and subscription records

Where supported by our systems, we maintain records relevant to email marketing consent, which may include:

• Subscriber email address.
• Subscription date and time.
• Source of subscription.
• Confirmation of consent.
• Unsubscribe status.

These records may be retained where reasonably necessary to manage subscriptions, respect unsubscribe preferences and demonstrate compliance with applicable requirements.

12. Changes to this Privacy Policy

We may update this Privacy Policy to reflect changes in:

• Our educational programs and services.
• Website or Platform functionality.
• Technology providers.
• Information handling practices.
• Applicable legal and regulatory requirements.

The latest version will be made available on our Website.

Where changes are material, we will take reasonable steps to communicate them through the Website or directly to affected users, as appropriate.

13. Contact details

For questions, concerns or requests relating to this Privacy Policy, please contact:

Langford SpA

Santiago, Chile

Email: contact@langfordmethod.com

Website: www.langfordmethod.com

This Privacy Policy is intended to explain how Langford Method handles personal information in accordance with its actual operating practices and applicable law.

14. Family reviews and photos

The review form

We may invite families who use a Langford program to tell us about their experience through our family review form. Filling it in is optional.

What we collect

When you send the form, we collect:

• your rating
• your written review
• your first name
• the program or programs you choose to share
• a photo of your child, only if you choose to add one
• your invitation code, which we store scrambled so it cannot be read

Your permission

The form has two separate permissions. Both boxes start unticked, and you can send feedback without ticking either one.

Written review: permission to publish your written review and first name on the Langford website and in Langford’s own social media posts.

Photo: permission to publish the photo alongside your review on the Langford website and in Langford’s own social media posts. This box only appears if you add a photo, and only the child’s parent or legal guardian can give it.

Both permissions cover the Langford website and Langford’s own social media posts. They do not cover paid advertising.

Before anything is published

We publish nothing without your permission. Even with your permission, a review or photo only appears on the website or on social media after it has been approved.

Your child’s privacy

We do not display your child’s name. We remove location data from every photo.

Private feedback

If you do not give permission to publish, your feedback stays private. We read it to help us improve Langford.

Record of your permission

When you submit the form, we record your final choice for each permission, the wording you saw, the language and the submission date and time, together with your scrambled invitation code.

Contact

If you have questions about this section, please email us at contact@langfordmethod.com